Ian McPhee
Founder, Clarendum Consulting
Ian McPhee is a healthcare operator with more than 15 years of experience leading growth, operations, patient access, and service delivery across the United Kingdom and United States.
Most recently, Ian served as Vice President of Operations at Optum Behavioural Care, part of United Health Group, where he led operations across a national network of 236 clinics and telehealth services serving patients in all 50 states. His experience spans behavioural health, digital health, private healthcare, and founder-led healthcare organisations navigating growth and change.
Clarendum was created to give healthcare founders, leadership teams, and investors access to the kind of practical operational expertise typically found inside large healthcare organisations, applied to the specific challenges of growth, expansion, service design, and execution.
Ian has also supported specialist behavioural health organisations delivering services to executives, founders, public figures, and other individuals for whom privacy, trust, and continuity of care are essential — a perspective that informs how Clarendum helps providers scale premium healthcare services without compromising the patient experience that drives reputation and growth.
✦ Led operations across a national network of 236 clinics and telehealth services serving patients in all 50 states.
✦ Built and scaled a 150+ person patient access organisation supporting growth, access, and operational performance.
✦ Led service redesign, digital transformation, and operational improvement initiatives across enterprise and growth-stage healthcare organisations.
Areas where I can add the most value.
• Growth strategy for healthcare services
• Patient acquisition and referral pathways
• Clinician capacity and utilisation optimisation
• Data-driven operational performance
• Building scalable service infrastructure
"I am most interested in opportunities where better patient experiences and stronger commercial performance reinforce one another. The best healthcare organisations recognise that growth, access, and quality are not competing priorities. They are outcomes of the same system."
Senior judgement. Clear thinking. Plans that get delivered.
Every engagement combines strategic clarity with operational realism. Healthcare strategy is only valuable if it can actually be delivered.
Clients work directly with Ian throughout. No junior teams, no generic frameworks, and no recommendations disconnected from operational reality. Just senior healthcare expertise applied to the decisions that matter most.
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