Four practice areas, shaped around the decisions healthcare leaders actually face.
UK ↔ US Healthcare Expansion
A board has decided to expand, but nobody can say whether the revenue route, licensing position, workforce model or unit economics actually hold in the other market.
For organisations bridging the UK and US healthcare markets - including private-pay, premium healthcare, and specialist behavioural health service models.
Tests the entry case against payer and buyer reality, state or regional sequencing, workforce and licensure constraints, and what the operating model has to look like on the ground.
- Market opportunity assessment
- Regulatory and payer navigation
- Buyer mapping
- Competitor review
- Route-to-market strategy
- Go/no-go recommendations
The expansion decision stops being a debate about ambition and becomes a sequenced plan with named risks, entry criteria and a capital gate.
Ian led operations across a 236-clinic US behavioural health network serving all 50 states, and led international expansion for a specialist provider across the UK, US and Canada.
Experience gained by Ian McPhee in previous executive roles, not Clarendum client engagements.
Commercial & Revenue Model Design
Demand exists, but the way the service is priced, packaged and sold does not reliably convert it into revenue that covers the cost of delivering care.
For teams that need clarity on how their product, pathway, or service will make money.
Works through who actually holds the budget, what they buy, how the service should be packaged and priced, and what the sales or referral pathway needs to look like.
- Pricing & packaging
- Revenue model design
- Partnership strategy
- Sales pathway mapping
- Budget-holder analysis
You can state who pays, what they pay for, what it costs to deliver, and which commercial route to put effort behind next.
Ian has led commercial growth and access performance inside healthcare organisations, where pricing and packaging had to survive real delivery costs and clinician capacity.
Experience gained by Ian McPhee in previous executive roles, not Clarendum client engagements.
Healthcare Operations & Service Design
Growth is being lost between enquiry and attended appointment, or the service works at current volume but will not survive the next step up.
For organisations that need growth to be operationally workable.
Maps the pathway end to end, redesigns intake, triage, booking and follow-up, matches capacity to demand, and sets the metrics the function should be run by.
- Patient access pathway design
- Workflow improvement
- Capacity planning
- CRM / EHR process mapping
- Scalable delivery model design
More of the demand you already pay for becomes booked, attended care, and the operating model holds as volume increases.
Ian built and scaled a patient access organisation of more than 150 people, owning the enquiry-to-appointment journey as a measured commercial function.
Experience gained by Ian McPhee in previous executive roles, not Clarendum client engagements.
Fractional Advisory
The leadership team needs senior operating judgement now, on live decisions, but a full-time executive hire is either premature or too slow.
For founders and leadership teams who need senior healthcare operations leadership without hiring full-time - including fractional COO support, interim operational leadership, and executive support during periods of growth or transition.
Provides agreed, regular senior time on the decisions in front of you — operating model, access, capacity, commercial choices, board and investor material.
- Fractional COO support
- Interim operational leadership
- Growth and commercial advisory
- Healthcare operations leadership
- Executive support during growth or transition
- Investor preparation and board-level input
Decisions get made with operating experience in the room, and delivery has an owner rather than a deck.
Ian is a former Vice President of Operations at Optum Behavioural Care, part of United Health Group, with more than 15 years of UK and US healthcare leadership.
Experience gained by Ian McPhee in previous executive roles, not Clarendum client engagements.
Three questions that bring most organisations here.
How do we enter the US market?
Payer versus cash-pay routes, buyer mapping, state complexity, operating model and the sequencing of a credible entry plan.
Read more →Why isn't our demand converting?
Enquiry-to-booking conversion, intake and triage design, capacity matching, non-attendance and scalable access operations.
Read more →Can this business deliver the plan?
Operational diligence for investors and boards: capacity realism, workforce dependency, systems maturity and 100-day planning.
Read more →Not sure where to start?
Most engagements begin with a short conversation to scope the right approach.
Discuss a challenge →